You can check here for frequently asked questions about 365cam Camera, such as camera offline, resetting the camera, etc.
Why the camera is not displayed when I connect to the hotspot wifi of 365cam camera?
- Make sure your phone is connected to the hotspot wifi of 365cam camera, some phones will automatically disconnect the wifi that cannot be connected.
- Make sure you have turned on the GPS location of your phone and the GPS location permission of APP, due to the limitation of the system, you need to turn on the GPS permission for APP to get the camera information.
- If you are an Apple phone, check whether you have opened the Local Network permission of 365cam APP.
- Close the SIM card network, then close the APP and reopen it.
Why is my 365cam Camera offline?
365cam camera shows offline in AP mode, please make sure your phone has a hotspot wifi connection to the camera, and close to the camera, AP mode only supports close connection.
365cam camera shows offline in network mode, please try to reset the camera to reconnect, and put the camera close to the router, sometimes the distance is far, the wifi signal is not good.
Why does the 365cam camera show offline after I set it to connect to my wifi?
This is usually due to wrong wifi password or bad wifi signal, please reset the camera to reconnect, and make sure you enter the correct wifi password.
What is the default password for the 365cam camera?
The default password of the 365cam camera is 6666.
If you forget the user name or password, you can restore the camera to factory settings to get the default user name and password.
How do I reset the 365cam camera?
Press the reset button of the camera for about 5 seconds until the camera restarts.
Forgot the password of 365cam camera?
You can reset the camera and delete it, then reconnect it.
Why is there noise?
If there is any noise in the real-time feed, please keep your phone away from the camera and avoid placing the camera near electronic devices such as refrigerators or microwave ovens.
The sound quality of 365cam Mini Camera is very poor, and this may be a hardware problem.
Why does the 365cam camera often freeze the video or the video is out of sync?
If the video is slow or often loading, please set the video resolution to HD. If the audio and video are not synchronous, please check whether the network the camera is connected to is functioning normally. If there is a lot of delay, try to exit and reopen the feed.